Thank you for your patience

On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities. 

On February 27, we became aware that certain data was extracted from our IT systems as part of this incident. It’s possible the investigation will reveal that the extracted data includes personal information. The forensic investigation and assessment of the impact of this incident is ongoing. The security of our customers’ data is important to us, and if we learn that personal information was compromised, we’ll take the appropriate steps and let impacted customers know.

Our teams are making progress on the customer service front every day. DISH customers can now make a payment through our secure payment form on our website. Call center capacity and social media response continues to increase daily – and care agents are helping more customers with service issues. In addition, our in-home technicians are visiting homes and assisting customers with new and existing services. Working to restore all of our customer experiences is a top priority, but it will take a little time before things are fully restored. Our DISH TV service continues to operate. 

We appreciate your understanding while we work through this incident.