Exede Now Offers EasyCare Program

It’s called EasyCare. Here’s what you get:

• Service calls (normally $95 each): Whatever the problem may be, EasyCare customers get all required service calls without charge. That’s an average of $95 saved per visit.
• Priority customer support: Skip to the front of the line! EasyCare customers get access to a special Customer Care hotline for priority support and shorter wait times.
• Annual dish relocation: Remodeling your home? Planting a new tree? We’ll move your Exede dish to a different location at the same service address up to once a year, for no additional charge.

With EasyCare there’s no stress or pressure. You can cancel anytime,* plus new internet customers pay nothing for their first 3 months of added protection. It’s simple to join. Just call and tell us you’d like to add EasyCare to your service plan. Then take it easy, knowing your service is protected.

EasyCare costs only $5.99/mo. (in addition to your regular Exede Internet service plan fees). Just give us a call at 877-331-8295

* If you terminate EasyCare within 90 days after subscribing, we may bill you for service call charges that would have been applicable if you had not subscribed to EasyCare. If you terminate an EasyCare subscription, you may not be eligible to re-subscribe for 180 days following termination. EasyCare features are subject to the terms and conditions of the Exede EasyCare Plan Addendum to your Customer Agreement. Not available in Alaska or Hawaii.

Exede EasyCare Plan Addendum

This Exede EasyCare Plan Addendum is between you and ViaSat, Inc. and is separate and different from any other commitment you may have made with ViaSat and is fully enforceable under these terms.
If you have purchased your Equipment from ViaSat's predecessor-in-interest, WildBlue Communications, Inc., or are otherwise not subject to the Lease Addendum, ViaSat’s Exede EasyCare Plan (“EasyCare Plan”) is not available to you, and these terms do not apply to you.
The EasyCare Plan is not available to residents of Alaska and Hawaii.
1. Applicability. If you leased your modem, antenna and transceiver (“Equipment” as defined above) pursuant to the Lease Addendum and subscribe to the EasyCare Plan, the terms of this EasyCare Plan apply to you.
2. EasyCare Plan Services.
A. VIP 24/7 Customer Service. You will receive ViaSat’s 24/7 telephone customer support on a priority basis through a dedicated EasyCare Plan subscriber telephone number (“EasyCare Number”).
B. Service Calls. If you experience difficulty with your Equipment that ViaSat, in its sole discretion, determines requires a service call to resolve, ViaSat will waive ViaSat’s standard service call charge.
C. Antenna Re-Pointing. If ViaSat, in its sole discretion, determines that the antenna included with your Equipment requires re-pointing, ViaSat will re-point your antenna at no charge.
D. Wiring Reconnection/Repair/Replacement Service. If ViaSat, in its sole discretion, determines that there is a problem with the wiring that connects the antenna and the modem included with your Equipment, ViaSat will, at ViaSat’s option, reconnect, repair or replace the affected wiring at no charge if your Equipment was installed through a standard installation. A charge may apply to non-standard installations.
E. Antenna and Transceiver Relocation Service. At your request, or if ViaSat, in its sole discretion, determines that it is required in order for you to continue receiving Internet Service, ViaSat will remove and reinstall on your premises the antenna and transceiver included with your Equipment. Antenna and transceiver relocation service is limited to one relocation per year at the same residential address at which you are then receiving Internet Service. Antenna and transceiver relocation service under the EasyCare Plan does not include relocation of your Equipment to a new residential address. A charge may apply to antenna and transceiver relocation service involving non-standard installations.
3. Term and Cancellation.
A. Term. Subject to the terms and conditions of this EasyCare Plan Addendum, the term of your EasyCare Plan subscription begins on the day you subscribe to the EasyCare Plan and shall remain in effect for as long as you continue to subscribe to the EasyCare Plan, remain in good standing with ViaSat and comply with the terms and conditions of the Agreement (including, without limitation, the terms and conditions of this EasyCare Plan Addendum).
B. Termination or Suspension by ViaSat. ViaSat may immediately, and without notice, suspend or terminate your subscription to the EasyCare Plan: (i) if your Internet Service is cancelled, terminated or suspended for any reason; (ii) if you do not timely pay ViaSat any amount due or payable in connection with this Agreement; or (iii) if a hazard or danger to person or property prevents ViaSat from performing any work during a service call, as determined by ViaSat in its sole discretion.
C. Termination by You. The EasyCare Plan is optional and you may terminate your EasyCare Plan subscription at any time by calling ViaSat customer service at 1-855-463-9333 or at the EasyCare Number. ViaSat will not process your request to terminate the EasyCare Plan subscription if you request termination by email or chat. If you terminate your EasyCare Plan subscription during your monthly billing period, you will receive a prorated refund of the EasyCare Plan fee you prepaid for the month in which you terminate your EasyCare Plan subscription. If you terminate your EasyCare Plan subscription within ninety (90) days after subscribing, ViaSat may charge you for any service call charges that would have been applicable to you if you had not subscribed to the EasyCare Plan. Additionally, if you terminate your subscription to the EasyCare Plan, you may not be eligible to re-subscribe for a period of at least one hundred eighty (180) days following termination, as determined by ViaSat in its sole discretion.
4. Exclusions. This EasyCare Plan applies solely to your Equipment and provides no coverage with respect to any of your property (including, without limitation, your television, telephone, fax machine, router, computer, mobile device, or any data, program or application stored on any of such items) or the use of such property. Without limitation, the EasyCare Plan does not apply to, or provide you with any benefits for, any of the following:
 Any Equipment problems existing prior to the beginning of your EasyCare Plan subscription;
 Collision of the Equipment with, or explosion of, another object that damages the Equipment;
 Unauthorized repairs to, or improper installation of the Equipment by anyone other than ViaSat or a ViaSat-authorized service provider;
 Any items attached or connected to the Equipment, other than for a wiring service requested by you and performed by us pursuant to Section 2.D. of this EasyCare Plan Addendum;
 Equipment located outside of ViaSat’s service area in the Continental United States and Alaska;
 Internal software and Equipment components not essential to basic functionality of the Equipment;
 Transportation damage to the Equipment;
 Improper Equipment modifications;
 Damage to the Equipment as a result of fire, flood, earthquake, rodent/insect damage, mold, water leaks, or any other natural causes;
 Any wear and tear, deterioration or defect in the materials of, or any defect in the workmanship or skills relating to, the Equipment;
 Damage to the Equipment as a result of a power surge or power interruption;
 Accidental damage to the Equipment from handling;
 Any damages or expenses relating to a loss of use of the Equipment;
 Equipment used in contravention of the terms and conditions of the Agreement, including, without limitation, Equipment used in a commercial setting;
 Assistance with computer technical issues;
 Cosmetic blemishes or imperfections on the exterior of the Equipment; or
 Expenses incurred as a result of the removal or relocation of Equipment, except when such service is requested by you and performed by us pursuant to Section 2.E. of this EasyCare Plan Addendum.
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5. Your Promises and Assurances. At all times during your EasyCare Plan subscription, you agree to:
 Fully cooperate with, and disclose all relevant information to, ViaSat customer service agents and authorized service providers during the diagnosis and replacement of your Equipment;
 Provide adequate access to your Equipment to ViaSat and its authorized service providers during normal business hours;
 Provide ViaSat and its authorized service providers with a non-threatening and safe environment in which to perform ViaSat’s obligations under this EasyCare Plan Addendum during each service call, if any;
 Not mislead, defraud or make any misrepresentation to ViaSat or any ViaSat authorized service provider; and
 Not falsify any documents or records related to the subject matter of the Agreement.
6. Disclaimer. VIASAT PROVIDES THE EASYCARE PLAN AS IS, AND MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING THE SERVICES PROVIDED TO YOU PURSUANT TO THE EASYCARE PLAN. ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED. THE EASYCARE PLAN DOES NOT AFFECT ANY RIGHTS YOU OTHERWISE MAY HAVE UNDER STATE OR FEDERAL LAW IN RESPECT TO ANY WARRANTY RELATING TO THE LEASED EQUIPMENT. VIASAT IS NOT RESPONSIBLE FOR ANY SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE SERVICES PROVIDED TO YOU PURSUANT TO THE EASYCARE PLAN. ADDITIONALLY, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THIS EASYCARE PLAN ADDENDUM DOES NOT CONSTITUTE A SERVICE CONTRACT, SERVICE WARRANTY, PRODUCT WARRANTY OR AN INSURANCE POLICY UNDER ANY STATE OR FEDERAL LAW.